Shipping policy
Thank you for choosing Sam’s Soulutions. Each product is carefully crafted and prepared with intention to ensure the highest quality experience.
Processing Time
Orders are typically processed within 2–4 business days. During periods of high demand or new batch releases, processing times may be slightly extended.
Shipping Methods & Delivery Times
We offer standard and expedited shipping options at checkout.
Estimated delivery times (after processing):
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times may vary depending on your location and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Delayed Packages
Sam’s Soulutions is not responsible for delays caused by shipping carriers. If your package is lost or significantly delayed, please contact us and we will do our best to assist.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.